Problem Solving & Decision Making

Develop Advanced Problem-Solving Skills

Discover the tools that will help improve innate problem-solving skills. Our Problem Solving and Decision Making (PSDM) seminar provides participants with these tools, enabling them to handle challenges more effectively in their cause-and-effect work environment.

People in organizations live in a world of cause and effect. In dealing with cause and effect, they engage in the following:

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Problem Analysis

Oriented toward the past, a person may try to explain a past or present effect.

A diverse group of adults sits attentively in a seminar. A smiling man in a blue shirt raises his hand, conveying engagement. Notebooks and pens in hand.

Decision Making

Aware of the present problem, a person may attempt to choose the most appropriate change available to produce the desired effects.

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Plan Implementing

Looking towards the future, a person may try to avoid potential undesirable effects.

Training Benefits Overview

Our PSDM methods have been found useful by thousands of employees in manufacturing, service, and government organizations worldwide. Graduates of our PSDM seminar said it has benefited them in many ways. They find that they are better equipped to handle their work situations, manage others, and work collaboratively with them.

Daily activities are enhanced through the formal application of the process, such as writing information down in an organized format, to a more conscious and informal use that facilitates the quick execution of an activity. Graduates experience greater personal satisfaction because they meet their performance targets and feel they are growing.

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The Program

PSDM training is an investment that pays off now and in the future. It is a practical and proven program that combines lectures, case studies, and on-the-job applications. Lasting for two full days, the seminar covers the following:

Situation Appraisal

  • Separate Concerns
  • Set Priority

Problem Solving

  • Identify Problems
  • Define Problems Precisely/Accurately
  • Diagnose Problems for Root Cause
  • Verify Root Cause
Three colleagues gather around a tablet, engaged and smiling. Bright sticky notes blur in the foreground, creating a collaborative office vibe.

Decision Making

  • Determine Objectives

  • Generate and Compare Alternatives

  • Assess Risks

  • Choose the Best Alternative (Final Choice

Implementing Change

  • Steps in the Plan

  • Identify Potential Problem(s)

  • Plan Preventive Actions

  • Plan Contingent Actions

  • Refine the Plan